Rescheduling, Cancellation & Refund Policy

1. General provisions

This Policy applies to all paid Career Coaching and Life Coaching services that a client books or orders through the CallMeAlisha website.

This Policy forms an integral part of the Terms & Conditions. Before submitting the single website form, the client can open it through a separate link and accepts it through the same required checkbox as the Terms & Conditions and applicable Coaching Disclaimer.

All services are available only to clients who are 18 years of age or older.

Mandatory consumer rights under applicable law take priority over any provision of this Policy.

2. Rescheduling a live online session

The client may request to reschedule a meeting no later than 12 hours before its scheduled start time.

Rescheduling is arranged individually through email, Telegram, or another channel previously agreed with Alisha; depends on availability at the new time; and is confirmed only after Alisha provides written confirmation.

When less than 12 hours remain before the meeting, rescheduling is not guaranteed. Unless another arrangement is confirmed in writing, the session is treated as used.

These rules apply to single Career Coaching and Life Coaching sessions, sessions within Life Coaching packages, and meetings within the VIP Career Coaching Program.

3. Cancellation by the client

If the client can no longer or does not wish to attend a meeting, another date may be arranged when notice is provided at least 12 hours in advance.

No refund is provided when the client cancels. With less than 12 hours’ notice, the session is not rescheduled, is treated as used, and is non-refundable.

Alisha prepares for the meeting in advance and reserves the selected time exclusively for the individual client.

4. Late arrival

A session begins and ends at the scheduled time.

Late arrival does not require Alisha to extend the meeting beyond its scheduled end time. If another client is booked after the session, the meeting is shortened by the amount of time the client is late.

If no other booking follows, Alisha may provide the full session when possible. Any extension is voluntary and is not guaranteed.

5. No-show

If the client does not join the scheduled online meeting and has not arranged rescheduling under this Policy, the meeting is treated as used, no free replacement booking is provided, and no refund is issued.

For a package, the relevant session counts as completed.

6. Cancellation by Alisha

If Alisha cannot provide a single session at the scheduled time, the client may choose one of two options: move the meeting to another available date or receive a full refund of the amount paid for that session.

If Alisha cannot continue a package or program that has already begun, the client will be offered rescheduling of the relevant services or a refund for the undelivered portion of the package or program.

If a package or program has not begun and Alisha cannot provide it, the client receives a full refund of the amount paid.

7. One Life Coaching Session and Life Coaching packages

For a Life Coaching package, the client provides a preferred date and time for the first session in the website form. Alisha confirms it manually in the final email before PayPal, and the client pays the full package price. Later sessions are arranged manually with Alisha.

A single 60-minute Life Coaching session must be used within one month of payment.

After completing a single Life Coaching session, the client may upgrade to a three- or five-session package. The amount already paid will be credited toward the selected package.

The three-session package must be used within three months of payment. The five-session package must be used within six months of payment.

The client is responsible for arranging later meetings within the package period in a timely manner.

Sessions not used before the package expires for reasons within the client’s control are forfeited and non-refundable.

A missed session or a session cancelled with less than 12 hours’ notice is treated as used.

8. Transfer of a single Life Coaching session

A single Life Coaching session may be transferred to another adult with advance written notice and Alisha’s confirmation.

This rule does not automatically apply to packages or longer-term programs.

9. Single Career Coaching sessions

The Career Strategy Session and Career Coaching Session are single live online sessions lasting 60 minutes.

They are subject to the general rules on rescheduling with at least 12 hours’ notice, late arrival, no-shows, and cancellation.

If Alisha cannot provide a paid session, the client may choose another available date or a full refund of the amount paid for that session.

10. VIP Career Coaching Program

Before payment, the client and Alisha agree in writing on a specific calendar start date for the program. Alisha shows this date in the final email immediately before PayPal and includes it in the PDF copy of the agreement. After payment, the parties arrange the later meeting schedule manually.

The program includes five 60-minute sessions. All five sessions must be used within 45 days of the agreed start date.

The client must respond to Alisha’s requests in a timely manner, provide necessary materials, and participate in arranging meetings.

A lack of response from the client does not pause the agreed 45-day program period. After 30 calendar days without a response, the program may be closed without a refund unless applicable law requires otherwise.

Scheduled sessions within the program are subject to the general rules on rescheduling with at least 12 hours’ notice, late arrival, and no-shows.

11. Refunds

A refund is available when Alisha cancels a service and the client does not choose rescheduling; when Alisha cannot provide a paid service, package, or program; or in another situation where applicable law requires a refund.

In all other cases, payment is final and non-refundable.

Refunds are processed through PayPal to the original payment method. CallMeAlisha initiates an agreed or legally required refund within 15 calendar days. The actual time for funds to appear depends on PayPal, the client’s bank, or payment-card provider.

12. How to request rescheduling or cancellation

Email: callmealisha.coaching@gmail.com

Telegram: @callmealisha

The message must include the client’s first and last name, the email used for the booking, the service name, the meeting date and time, and a brief statement indicating whether the request is for rescheduling or cancellation.

The time when the message is sent is used to determine compliance with the 12-hour notice period.

13. Statutory rights

Nothing in this Policy limits any client right that cannot be waived by contract under consumer-protection law.

If a provision of this Policy conflicts with a mandatory requirement of applicable law, that legal requirement applies and the remaining provisions of the Policy continue in effect.